Refund policy

Sized to fit, or we'll make it right.

 

Every DIRATH belt is cut and punched to the waist size you order, so our policy is built around fit and quality rather than change-of-mind returns.

 

Size exchanges

If your belt doesn't fit, contact us within 7 days of delivery at hello@dirath.com or on WhatsApp (+91 98787 31611) with your order number. We'll send you a replacement in the right size. The belt must be unworn, with no marks on the strap or buckle, and returned in its original box and dust bag. Each order includes one free size exchange; we cover the shipping both ways.

 

Damaged, defective or wrong items

If your belt arrives damaged, defective or in the wrong colourway or size, tell us within 48 hours of delivery and include photos of the item and packaging. We'll replace it at no cost, or refund you in full if a replacement isn't available.

 

Returns and refunds

Because every belt is cut to order, we don't accept returns for change of mind. Where a refund is approved (for example, a defective item we cannot replace), it is issued to your original payment method within 7 business days of us receiving the item. For cash on delivery orders, we refund by bank transfer (UPI or NEFT).

 

Cancellations

You can cancel free of charge before your order is dispatched. Write to us as soon as possible; once a belt has been cut to your size and shipped, it can't be cancelled.

 

Natural characteristics

Full-grain leather is a natural material. Small variations in grain, colour and the depth of the hand-tooled pattern are part of the craft and are not defects.

 

How to start an exchange

Email hello@dirath.com or WhatsApp +91 98787 31611 with your order number and the reason. We'll reply with the next steps and a pickup or shipping address.

 

Return address

DIRATH, Cabin no 1, Shop and Office Space No 8, Sector 20, Panchkula, Haryana 134117, India